Careers

People Manager Train Crew

You are a coaching People Manager with a controlling responsibility. You oversee the quality, consistency, and performance of the onboard teams. You are hierarchically above the Train Managers, who report directly to you, and you act as the link between day-to-day operations on the train and management.

You will ensure that all crew members work in a consistent, professional, and hospitality-driven manner, in line with established processes and service agreements. You are visible in the field, coach on the job, and make adjustments where necessary.

Location: Belgium

Employment type: Full-time

Apply now

What You’ll Do

Coaching and supporting Train Managers and onboard crews

Acting as a coaching people manager with a focus on both development and performance

Monitoring and improving service quality and execution

Monitoring and following up on SLA'S

Implementing and optimizing onboard processes

Conducting control, observation, and feedback rounds on the train

and along the route

Providing constructive feedback, both individually

and to teams

Ensuring a uniform way of working across all trains and teams

Reporting on performance, key focus areas, and improvement actions

Participating in the onboarding of new crew members and Train Managers and providing input for training and development programs

Who you are

A natural people manager with a strong ability to lead and inspire.
You have a strong hospitality mindset and pay attention to quality down to the smallest details

You are a coaching people manager who motivates, guides, and helps teams grow

You are fluent in Dutch, French, and English; knowledge of German is a strong asset

You combine people-oriented leadership with clear follow-up and control

You communicate clearly and provide feedback with ease

You work in a structured and process-oriented manner

You are highly flexible and willing to travel frequently by train

You are comfortable in a role with responsibility and autonomy

Experience in hospitality, operations, crew management, or coaching is a strong asset

What we offer

A key role within international train projects with clear responsibilities

The opportunity to actively shape quality, processes, and people

A fair and competitive salary package, supplemented with additional benefits such as meal vouchers, etc.

A varied and dynamic work environment where no two days are the same

Close collaboration with management and a visible impact on operations

An engaged team where collaboration

and professionalism are central

Apply now