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A Diverse and Skilled Team
We carefully assemble a diverse, multilingual crew tailored to your audience and event concept. Our team includes stewards, train managers, and conductors from various nationalities and language backgrounds, ensuring clear communication and culturally sensitive service at all times. This diversity allows us to meet the needs of international guests with ease and professionalism.
People-First Approach
Behind every great crew is a strong in-house support team dedicated to:
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Recruitment: We seek out individuals with the right blend of hospitality skills, attitude, and adaptability.
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Training: Our comprehensive programs cover everything from service excellence and safety to cultural etiquette and language skills.
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Planning: We coordinate crew assignments meticulously, matching skill sets and language abilities to the specific requirements of each journey.
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Coaching: Continuous guidance and feedback help our crew grow professionally and deliver top-quality service consistently.
Comprehensive Onboard Services
Our crew members manage the entire onboard experience with care and precision, including:
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Preparing the train and service areas before guests arrive
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Onboarding passengers with a warm welcome and efficient check-in
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Delivering attentive catering service throughout the journey
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Providing other guest services, from assistance to information
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Managing a smooth and courteous offboarding
Every step is executed with meticulous attention to detail and a personal touch, ensuring that guests feel valued and cared for from the first moment to the last.
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