Careers
Crew Performance Manager
Wagon Plastron is a dynamic company specializing in hospitality services, providing onboard crew and passenger services on international night trains to various European cities and tourist destinations.
For our international rail projects in the tourism sector, we are looking for a Crew Performance Manager (CPM).
As a Crew Performance Manager, you are a coaching People Manager with supervisory responsibilities. You oversee the quality, consistency, and performance of the onboard teams. You are the direct manager of the Train Managers, who report directly to you, and you act as the link between the day-to-day onboard operations and the management team
Location: Belgium / Netherlands
Employment type: Fulltime
What You’ll Do
As CPM, you ensure that all crew members work in a consistent, professional, and hospitality-driven manner, following established processes and service standards. You maintain a visible presence in the field, provide on-the-job coaching, and make adjustments where necessary
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Coach and support Train Managers and onboard crews
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Act as a coaching People Manager with a strong focus on both development and performance
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Monitor and continuously improve service quality and operational execution
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Monitor and follow up on SLA's
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Implement and optimize onboard processes
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Conduct inspections, observations, and feedback sessions onboard trains and along the route
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Provide constructive feedback to both individuals and teams
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Ensure a consistent way of working across all trains and teams
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Report on performance, areas for improvement, and corrective actions
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Participate in the onboarding of new crew members and Train Managers, and contribute to training and development programs
Who you are
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You have a strong hospitality mindset and pay close attention to quality and detail
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You are a coaching People Manager who motivates, supports, and develops teams
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You are fluent in Dutch, French, and English; knowledge of German is a strong advantage
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You combine people-focused leadership with clear follow-up and performance monitoring
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You communicate clearly and provide effective feedback
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You work in a structured and process-oriented manner
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You are highly flexible and willing to travel frequently by train
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You are comfortable working in a role with responsibility and autonomy
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Experience in hospitality, operations, crew management, or coaching is a strong asset
What we offer
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A key role within international rail projects with clear responsibilities
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The opportunity to actively shape quality, processes, and people
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A competitive salary package, supplemented with additional benefits such as meal vouchers and more
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A varied and dynamic working environment where no two days are the same
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Close collaboration with management and a visible impact on daily operations
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A committed team where collaboration and professionalism are at the core
